Home Study Update

On Monday, 5 weeks after we submitted our preliminary homestudy application, we had planned on terminated our agreement with that agency.  But they were not answering their phones.  Not really something new for our social worker, she had yet to return a phone call or e-mail, but managed to find time to cash our check. 
I tried calling the main office phone, but no one picked up.  I started digging around on their website, and sent an e-mail to the director of adoptions and home studies.  It bounced back that he was no longer working there, but including 2 other names with e-mails and phone numbers.  I called both, and managed to get someone on the phone.  She said she would talk to our social worker, and call us right back.  She never called back, but the other supervisor did. 
After twisting this initial social worker's arm, she did finally send an e-mail (although she told her supervisor she called us).  Her excuse: she doesn't go into the office much and she was out of town for a few days. 
Oh, that explains it.  So she hasn't been to the office for 5 weeks and she can't check her voicemail from another phone?  Also, since, as most workplaces, they use Microsoft Outlook, she could set up an out of office reply.  I was planning on demonstrating this incredibly complicated and technologically advanced uses of telephone and computing technology at the meeting which she scheduled for this evening.  But then she cancelled at 12:35.  The meeting date and time she choose.  Which was short notice.  We rearranged our schedules for it. 
With steaming spewing from my ears, I decided to have a calm chat with her supervisor.  We have a new social worker. 
We have lost another week, but hopefully have made some progress.